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GTC La Villa Douce, Le Rayol-Canadel-sur-Mer

Booking conditions | Cancellation conditions

Find our general conditions of sale by clicking here:

https://www.lavilladouce.com/uploads/Hotel-la-villa-douce-4-etoiles-tarifs-2022-et-CGV.pdf

Mediator – Dispute resolution

In accordance with article L. 156-1 of the French Consumer Code, Hotel La Villa Douce offers its customers a consumer mediation system by joining the sector mediation system, MTV – MEDIATION TOURISME ET VOYAGE.

After contacting the hotel’s customer service department, and in the absence of a satisfactory response within 60 working days, the client may refer the matter to the Tourism and Travel Mediator, whose contact details and procedures for referral are available on his website: www.mtv.travel.